Log-in in to a Fido account and you will see links to do a private chat if you have questions. On clicking, it takes you to a page with options to contact them depending on your relationship with them (see partial screenshot below):
When you click on the "Customers" section, you end up on a page with different ways to contact them. What does the option for Live Chat say? It tells you to go back and login to your "My Account" i.e. back from where you started?
If this was going on for my car's gas tank, it would be so much different! But Fido, stop this run around. This is not the way to keep your current customers when there are better options available in the market!